Greetings

 

I use Visio 2010 in windows 7 64bit

and I have this problem:

 whenever I try to save a diagram to JPEG (save as>JPEG) and then close Visio using the X button on the upper right corner, then Visio hangs.

The jpeg pic is saved ok, but Visio hangs permanently: I have to close it using task manager.

On the other hand, if after I save into jpeg, I press whatever other button in Visio (from ribbon) then it works ok, and afterwards I can close Visio with the X button

- but, if I try to close Visio with the X button  right after saving to JPEG, Visio will surely hang.

 

Thank you

 

PS. Visio 2010 is fully updated (File>Help reports:

Visio 2010 Premium (v14.0.6111.5000) SP1 MSO (14.0.6112.5000) 32bit)

• Edited by darksun Wednesday, December 14, 2011 9:04 AM

I just tried it and I can't seem to duplicate the failure. I tried both the red x (close the application) and the document x (the one just below the application close). Visio gives me a 'do you want to save message' and then closes the appropriate way.

al

 

Thanks for your reply

I've found the problem:
it was the Adobe Acrobat X's PDFMaker for Visio AddIn
(File>Options>Add-ins>Manage COM-addins)

It was causing the problem alone.
Even if I had only that enabled, the problem appeared.
Disabling it fixed the problem at last.

• Edited by darksun Wednesday, December 14, 2011 2:08 PM

Thanks for getting back to the forum and sharing that

al

 

Update:
The problem reappeared/wasn't completely solved:

So, I also went to Control Panel>add/remove programs, rightclick on Adobe Acrobat X> change installation and untick the PDFMaker item, in order to uninstall it:
that's because initially, even after I had unticked "PDFMaker for Visio AddIn" in COM Add-Ins,
in File>Options>Add-Ins tab, on the Active Application Add-Ins part (yes, on ACTIVE Add-Ins)
I was still seeing about 5-6 lines, all having items containing PDFMaker for Visio AddIn" [PDFMVisio.vsl].
In other words, the PDFMVisio.vsl file was loaded even if unticked!!

Then, after uninstalling the add-in, the problem was finally fixed at last!

 

• Edited by darksun Saturday, January 14, 2012 12:27 AM

Update:
The problem reappeared/wasn't completely solved:

So, I also went to Control Panel>add/remove programs, rightclick on Adobe Acrobat X> change installation and untick the PDFMaker item, in order to uninstall it:
that's because initially, even after I had unticked "PDFMaker for Visio AddIn" in COM Add-Ins,
in File>Options>Add-Ins tab, on the Active Application Add-Ins part (yes, on ACTIVE Add-Ins)
I was still seeing about 5-6 lines, all having items containing PDFMaker for Visio AddIn" [PDFMVisio.vsl].
In other words, the PDFMVisio.vsl file was loaded even if unticked!!

Then, after uninstalling the add-in, the problem was finally fixed at last!

Thank you so much for this additional information!  I was having the same problem.  I did what you instructed, and the problem has now disappeared!